FAQs

Yes. To help your appointment run smoothly:

• Confirm your booking via the SMS link you receive.
• Complete the paperwork sent via email or SMS. This may include:
  • Client Intake Form
  • Consent Form
  • Medical History Questionnaire

Don’t worry if you haven’t completed this beforehand — we can assist you during your appointment.

Unfortunately, no — all appointments must be arranged through a referral from your prospective employer. 

If you're not confident with English, we recommend contacting your recruiter to see what support they can offer as part of the recruitment process. You're also very welcome to bring a friend or family member with you to assist on the day of your appointment.

If you or others have been booked into a Stellar Health Solutions clinic that is not the closest to your place of residence, we recommend contacting us as soon as possible.

We have two clinic locations — Port Augusta and Whyalla — and it's important to attend the clinic that is most convenient to your location to minimise travel time and ensure timely attendance.

Our team is happy to assist with checking and updating your booking if needed.

We understand that unexpected things can come up. However, please note that Stellar Health Solutions has a cancellation and rescheduling policy in place.

While we will do our best to accommodate your availability, please understand that in some cases, the decision to reschedule is made by your prospective employer, not by Stellar Health Solutions.

To help avoid unnecessary charges or delays:

1. Please consider your availability carefully before confirming your appointment.
2. If your situation changes, contact your booking agent. If there are any issues, feel free to call the Stellar Health Solutions team as soon as possible so we can assist where we can.

Prior to your appointment with Stellar Health Solutions, you will be required to complete a few important steps:

1. Complete Digital Forms
   You will receive an SMS with a secure link to fill out and sign our New Patient Form and Consent Form. These must be completed before your scheduled appointment.
2. Confirm Your Appointment
   We also require confirmation that you will be attending your appointment. You can do this by replying to the SMS or contacting our team directly.

If you have any questions or need to make changes to your appointment, please don’t hesitate to contact us.

To ensure your assessment runs smoothly at Stellar Health Solutions, please bring:

• Photo Identification (choose one):
  • Driver’s Licence (digital or physical)
  • Proof of Age Card
  • Student ID
  • Passport
     
• Prescription Information:
  • A copy of any current prescriptions
     
• Medication Details:
  • Names of medications taken within the last 14 days (both prescription and over-the-counter)
  • Dosage
  • Time and date of the last dose
     
• Vision Aids:
  • Glasses, if worn
     
• Specialist Medical Reports (if applicable):
  • Sleep studies or sleep specialist reports
  • Endocrinologist reports (for diabetes)
  • Cardiologist letters
  • Medical clearances (post-surgery or recent injuries)

Please wear comfortable, loose-fitting clothing and closed-toe footwear. You may be required to perform physical tasks, so ensure clothing allows freedom of movement.

Unfortunately, we are unable to accommodate children during pre-employment assessments.

Due to safety and the nature of the assessment process, children cannot be present in our clinic and we cannot provide supervision or care during your appointment.

If you arrive with a child, your appointment will need to be rescheduled.

We appreciate your understanding and cooperation in ensuring a safe and professional environment.

Please notify us before your appointment. Depending on your symptoms, it may be necessary to reschedule for your safety and the safety of our staff.

Yes, all medical information is handled confidentially and in accordance with privacy laws. Only authorised parties will review and receive your results.

If your employer has requested this as a component for the medical, then yes.

Caffeine can temporarily increase your heart rate and blood pressure. To ensure we obtain the most accurate readings during your assessment, we recommend avoiding caffeine or smoking before your appointment.

Heart rate and blood pressure are routinely measured during most medical and functional assessments. While caffeine does not affect all types of testing — such as drug and alcohol screening — if you're unsure what your assessment will involve, it's best to avoid caffeine beforehand as a precaution.

To ensure we capture the most accurate baseline lung function, we recommend avoiding Ventolin. 

However, your comfort and wellbeing are our priority. If you experience significant symptoms and need to use your Ventolin before the assessment, you may do so. Please let our clinical staff know upon arrival so it can be noted as part of your results.

Yes, continue taking your prescribed medications unless otherwise advised.

Pre-employment medical assessments can vary widely, depending on the specific requirements of the role and the referring organisation. Your appointment may take anywhere from 15 minutes to up to 2 hours, depending on the components involved.

Please note that if your assessment includes blood tests or X-rays, these will be conducted externally at a partnered pathology or radiology provider—not at Stellar Health Solutions. 

While Pre-Employment Assessments can vary depending on the role and industry requirements, most commonly include a General Medical Examination and a Functional Assessment. Additional components may be required based on the job description or employer guidelines.

Common assessment components include:

• Audiometry – hearing test
• Vision testing – eyesight check
• Urinalysis – urine testing
• General medical examination – including height, weight, and physical observations
• Medical history review
• Instant urine drug and breath alcohol screen (DAS)
• Spirometry – lung function test
• Blood pressure and heart rate monitoring

Each assessment is tailored to the specific demands of the role, and you will be informed of what’s required prior to your appointment.

Stellar Health Solutions has two clinic locations. Please see the details below to help you find us and plan your visit:

Port Augusta Clinic
Address: Unit 5, 6 Church Street, Port Augusta SA 5700
Our Port Augusta clinic is located within a commercial complex on Church Street. Parking is available onsite or nearby on surrounding streets.

Whyalla Clinic
Address: 4/49–51 Playford Avenue (Level 2), Whyalla Playford SA 5600
The Whyalla clinic is situated on Level 2 of the building. Parking is available at the front of the building and in surrounding areas.

No, you will not be required to pay for your appointment.

All costs associated with your pre-employment medical assessment are covered by your prospective employer, so there is no out-of-pocket expense for you.

Unfortunately, no. Medical assessments completed at other facilities are not conducted or reviewed by our clinical team, and as such, we do not have the authority to access or rely on those results. For accuracy, consistency, and compliance with our quality standards, all assessments must be conducted and signed off by our qualified nurses and doctor at Stellar Health Solutions.

At Stellar Health Solutions, a pre-employment medical is not something you pass or fail. The aim is to check if there are any health risks related to the job you’ve applied for.

Once your assessment is complete, our doctor will review the results and give a risk rating, based on medical guidelines and the specific requirements of the role. This helps to see if the job can be done safely, or if any adjustments might be needed.

Even if a health risk is found, it doesn’t always mean you can’t do the job.

Please remember, Stellar Health Solutions does not decide whether you get the job. We simply provide your employer with medical information to help them make their own decision.

At Stellar Health Solutions, we aim to process your results as efficiently as possible. Once all components of your assessment are complete, your results are reviewed by our Doctor.

If additional investigations such as X-rays or blood tests are required, processing times may be slightly longer. However, in most cases, results are finalised within 24 to 48 business hours.

At Stellar Health Solutions, the results of your assessment are provided to the party responsible for arranging and funding the medical. In most cases, such as Pre-Employment Medical Assessments, this will be your prospective employer.

If you wish to access any part of your assessment conducted through our clinic, we recommend contacting the organisation that made your booking, as they hold authority over the release of your results.

Unfortunately, no. As per our policy, the results of your assessment are only provided to the organisation that arranged and funded the medical. We recommend contacting them directly if you wish to discuss or access your results.

At times, we may be unable to complete your assessment due to a medical concern identified during your appointment. This could include factors such as high blood pressure, recent surgery, an injury, or a medical condition that may impact your ability to safely participate in certain components of the assessment.

In these situations, we may require you to obtain medical clearance from your regular GP before we can proceed. If this applies to you, we’ll provide a Duty of Care letter with clear instructions outlining the next steps and what’s needed to move forward with your booking.

A Duty of Care letter is issued when a medical assessment identifies a health concern that may require follow-up. This letter is provided directly to you and outlines the concern identified, along with a recommendation that you seek further medical review—typically with your GP or treating specialist.

The purpose of the Duty of Care letter is to ensure that your health and wellbeing remain a priority, even if the issue is not directly related to the role you're being assessed for. At times, the reviewing doctor may require additional information before they can finalise your assessment. You may receive an expiry date for when the information can be supplied to our Doctor to amend suitability. 

If you’ve been asked to obtain additional medical information, it’s to help us ensure that your assessment meets specific requirements relevant to your role or industry. These may include:

• Medical standards (e.g. Rail safety
• Fitness to drive (including Commercial and Dangerous Goods licensing)
• Company-specific medical guidelines or policies
• Legislative requirements (e.g. Coal Mine Workers Health Scheme, Mineral Mines & Quarries)
• Industry-specific standards (e.g. Fatigue Management in Transport)
• National and international standards (e.g. Australian/New Zealand standards or OSHA for audiometry)
• TSANZ guidelines for spirometry
• Workplace alcohol and other drug policies
• Health surveillance obligations (e.g. Safe Work Australia or State/Territory OHS requirements)
• Site-specific or remote work requirements
• The inherent risks associated with your position or role

We recommend you take the letter provided to your GP as soon as possible to obtain the necessary documentation. Returning the requested information promptly allows Stellar Health Solutions to complete the review with our assessing doctor and issue a timely report to your employer. Please note that delays in providing this information may result in your assessment remaining incomplete and being unable to proceed further.

That decision is entirely up to you. Should you choose not to proceed, Stellar Health Solutions will notify your employer accordingly. No further action will be taken on your assessment.

We value your feedback. Once your medical assessment is complete, you’ll receive an email with a link to a short feedback form. Your input helps us continue to improve our services and ensure a positive experience for all clients.

If you have any concerns or would like to speak with a member of our team directly, please don’t hesitate to contact us on 0472 792 626.